Refund & Dispute Policy

Effective Date: 2025-08-11

1. Refund Policy
   • Concierge Fees are non-refundable once services have commenced (e.g., research, vendor comparisons, booking confirmations).
     If you cancel before PackdriveGo begins work, your concierge fee will be refunded in full.
   • Vendor charges (movers, cleaners, storage, etc.) are governed by the vendor’s own policies. PackdriveGo is not responsible for vendor-specific refunds.
   • Where escrow is used, funds will not be released until services are completed to the client’s satisfaction.
2. Dispute Policy
   • If you are dissatisfied with a vendor service coordinated by PackdriveGo, you must notify us within 48 hours of service completion.
   • PackdriveGo will facilitate communication between you and the vendor to resolve the dispute fairly.
   • For escrow transactions, PackdriveGo may withhold payment to the vendor until the matter is resolved.

All disputes must be raised through our official support channels: [email protected].